The Epic Games store ran into trouble on Thursday when fans rushed to download a free copy of Grand Theft Auto V.
Within minutes of making free games online, a surge of requests caused the site to slow down and send error messages.
Epic blamed the slowdown on “heavy traffic” and said it was working to fix the problem.
Grand Theft Auto, known as GTA for fans, is made by Rockstar Games and is one of the best-selling game franchises.
Every week Epic Games makes ‘mystery games’ available at no cost in the store. Game available for PC or Mac. Users who download mystery games this week can keep them forever, even when the free download period ends.
On Wednesday it was announced that Grand Theft Auto V would be this week’s match.
The game becomes available at 11:00 EDT (15:00 GMT). A few minutes after launching, users start reporting slowdowns and error messages.
On Twitter, the company is trying to calm fans.
Epic Games associates slowdown with high demand.
Grand Theft Auto V has produced more than any other single game ever released, according to MarketWatch. More than 100 million copies have been sold since it was released in 2013.
The slowdown and crash seem to have lasted several hours and caused problems on other Epic platforms too.
Fortnite, made by Epic, seems to be having problems with the launcher and the mobile game Battle Breakers is also experiencing problems.
The offer to download Grand Theft Auto V runs until May 21. In January, Epic Games said it would provide free games every week until 2020.
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