How not to register your complaint- Samaa Digital

Picture: AFP

A cellular utility – Pakistan Residents Portal – was launched final yr to permit residents to voice their grievances with the federal government.

From complaints about sewage water inundating the street exterior a residential space to authorities officers taking bribes to do one’s work and trash piling up on the streets, residents mistook information of the portal on SAMAA Digital because the avenue to launch their complaints and began commenting with their issues.

SAMAA Digital received in contact with Nouman Nazim, who handles social media and complaints for Islamabad for the Islamabad administration @ICTA_GoP deal with and the Pakistan Residents Portal, to tell him of the complaints that had been touchdown on our web page so they didn’t fall by means of the cracks.

Related: Pakistanis register 100,000 complaints through citizens’ portal

The portal has been working and he shared a few of the successes.

After a number of complaints concerning the non-implementation of presidency notified charges, DC Charges Counters have been arrange at completely different money and carry centres.

For these travelling by Daewoo, objects being offered on the tuck retailers had been costly. The assistant commissioner carried out an inquiry and glued the costs.

A ban on heavy transport autos through the Islamabad Expressway was imposed in the course of the begin and finish of workplace hours after commuters complained about visitors congestion.

Related: PM Imran Khan is happy the Pakistan Citizens Portal bagged second place at the World Government Summit

There was a criticism that the ICT on-line car verification system of the excise division was not practical for a number of months. Folks can now criticism on 0262777 and 0163012.

One particular person’s sensible card for his car had not been printed, regardless of a number of visits to the excise division. SMS alerts are actually despatched so people solely go to as soon as after their sensible card is prepared.

A citizen complained that the relations of out-city sufferers admitted at PIMS and Polyclinic Hospitals are going through difficulties as they don’t have any place to remain. A shelter house was then established.

There have been quite a lot of complaints concerning non-payment of salaries by completely different institutions which had been additionally addressed. In case you have the same criticism, you’ll be able to contact these numbers: 1360348, 1837300, 1806489, 1569237 and 1512723.

There was one criticism concerning compelled conversion and abduction of a married Christian girl. An assistant commissioner carried out an inquiry and aid was granted to the girl. The accused was booked beneath the related sections of regulation.

One other criticism was about pointless delay in disposal of courtroom instances by the realm magistrates. A each day report is now collected to make sure expeditious disposal of instances associated to petty offences.

A number of different issues regarding compelled conversion, abduction, delays in courtroom, hospitals, non-payment of salaries, non-availability of presidency notified tariffs of important commodities on-line and numerous different points have been addressed by the ICT.

There are a complete of 21 departments beneath the Islamabad Capital Territory (ICT) Administration. Every has an ID on the Pakistan Citizen Portal to handle complaints associated to them.

ICT Chief Commissioner Amer Ali Ahmed and ICT Deputy Commissioner Hamza Shafqaat supervise the portal to evaluate the standard of complaints decision by numerous departments. All departments have nominated their focal individuals who’re supported and assisted by Nouman Nazim.

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