O2 down: 4G still not working and company does not know when it will come back online amid data chaos

O2’s information community has been offline for greater than 12 hours and no person seems to have any concept when it’s going to come again on-line.

Each the community itself in addition to Ericsson – whose software program seems to be guilty for the issues – has repeatedly dedicated to carry the info service again on-line as quickly as they’ll.

However neither has provided a particular timeline for when the repair can be in place, or any actual element of whether or not it’s near fixing it.

The community’s chief govt, Mark Evans, gave the most recent assertion on the continuing outage. However he failed to provide any element on the issue itself.

“I wish to reassure our prospects that we’re doing the whole lot we are able to to repair the difficulty with our community and say how sorry I’m to everybody affected,” he tweeted. “My groups are working actually laborious with Ericsson to discover a swift decision.”

The issues appeared to start round 5am UK time, as information connections went offline with none notification. They’ve been that manner ever since, apparently affecting not solely each O2 buyer but additionally prospects of these networks that depend on its infrastructure, comparable to GiffGaff and Tesco Cellular.

Ericsson mentioned the problems had not solely affected O2 prospects within the UK however networks globally, together with Japan’s Softbank. But it surely additionally gave no prediction of when it might be again on-line.

“The defective software program that has prompted these points is being decommissioned and we apologise not solely to our prospects but additionally to their prospects,” mentioned its president, President Börje Ekholm. “We work laborious to make sure that our prospects can restrict the impression and restore their providers as quickly as potential.”

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