As coronavirus outbreaks continue to intensify across the United States, Apple is closing retail stores and looking for new roles for retail employees, and no longer expects company employees to return to the United States to work on campus in 2020. Bloomberg.
Apple has Forced to close again Many retail stores in the United States have previously reopened, with stores in California, North Carolina, and Florida, and more stores are currently closed. In these places, Apple requires retail employees to work remotely from the company’s home support positions Already provided Since March.
Retail employees can act as support consultants to handle online service requests and questions from customers who cannot receive services in the store. Apple did not make this way of working at home in retail stores a mandatory requirement, but continued to pay employees’ salaries, but Apple is now pushing retail employees to be unable to return to the store to participate in the work-at-home program because it requires customer support representatives to grow As a result, the service wait time is long.
O’Brien said: “If your store is closed, please register “Retail at home” and then contact your manager, because we really need to make sure we mobilize our team to receive customers remotely at this time.” Video. “We may need to work remotely for a period of time.”
O’Brien added: “This is not the experience we want to provide our customers.” “So, we really want to make sure we move to where our customers are to help them at this challenging time. It is well known that people It really depends on their equipment, especially now.”
For retail employees who can return to work, Apple needs to wear a mask. Apple provides a name tag lanyard that can be customized with Memoji to help retail staff more easily recognize it after wearing a mask.
In addition to encouraging retail employees to work from home, Apple has also adjusted its company plan. Apple told employees in a memo that it doesn’t want all of its American office workers to return to work on site before the end of the year.
However, it is expected that Apple’s offices in Europe and Asia will return to normal in the coming months, and all employees will return to work.
Some employees Start back Go to Apple’s Silicon Valley campus in May. Employees returning to work will receive an optional coronavirus test, and Apple will also provide test kits to its retail and in-house employees.
Apple is restricting the number of employees allowed in buildings and specific work areas. In addition, it requires masks and temperature checks.