Tag Archives: customer service

Luxury watch retailers are creating virtual boutique experiences | Instant News


The Watches of Switzerland Group, a luxury watch retailer, now offers a virtual boutique providing enhanced people services through Vee24 technology.

The video chat solution offers UK customers expert guidance when shopping for watches at the retailer’s online store, according to a press release. This technology endeavor is the latest in The Watches of Switzerland’s five-year partnership with Vee24.

“We are very pleased to be supporting Watches of Switzerland Group in their strategic initiative to enhance the online customer journey. The Vee24 multi-experience platform is uniquely suited to provide the luxury experience required for high-end Virtual Boutiques,” Priya Iyer, Vee24 CEO, said in the release. . “These are challenging times for retailers who rely on direct engagement to deliver services and capture consumer loyalty. The Swiss Watch Group has achieved impressive success in expanding their digital sales and service capabilities and replicating the in-store experience online.”

This virtual boutique is staffed by a customer service representative who offers insight into product inquiries and who can transfer qualified customers to highly trained watch experts who speak face-to-face via video chat with customers.

“Personalized service, expert advice and inspiring timepieces are the hallmarks of our brand. As consumer needs shift, we are committed to delivering on the brand promise to our online customers,” Ian Warwick, director of e-commerce, Swiss Watch Group, said in release. “Vee24’s proven platform and experienced client success team have allowed us to move quickly to expand our online experience and bring our virtual boutique. The professionalism, enthusiasm and hard work of the Vee24 team, in such a short time frame too, never stops. amaze me. “

The Watches of Switzerland Group is the UK’s largest luxury watch retailer, with operations in the UK and US, comprising four brands; Watches of Switzerland (UK and US), Mappin & Webb (United Kingdom), Goldsmiths (United Kingdom), and the Mayor (USA), with complementary jewelry offerings. It has 138 core stores throughout the UK and US and has a presence at Heathrow Airport.

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Update: Mexico records record coronavirus cases for 2nd day | National news | Instant News


TALLAHASSEE – Florida broke its record for the highest number of coronavirus cases one day since the pandemic began, counting 19,816 new cases on Thursday, while the state’s death toll stood at 22,400.

Statistics from the Florida Department of Health on Thursday showed the total topped the previous day’s record of 17,783 cases on Wednesday.

Since the pandemic began in March, about 1.4 million people in Florida have contracted COVID. As of 3 p.m. Thursday, 7,331 people in the state were hospitalized with the virus.

SACRAMENTO, California – California issued a new travel alert late Wednesday saying people from outside the state were “highly discouraged” from entering California. He also said Californians should avoid traveling more than 120 miles from home except for essential travel.

The previous state advisory, issued in November, encouraged people to stay at home or in their territory without giving people a certain distance. It outlines quarantine guidelines for out-of-country travelers but does not explicitly prevent travel.

“In-state travel, too, threatens to exacerbate community spread in California – especially since travel itself (particularly the use of shared means of transportation on air, bus or train) can increase a person’s chances of spreading and contracting COVID-19,” said new advice, issued by the California Department of Public Health.

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Cyberpunk Lesson 2077: Making Big Games Is Never More Difficult | Instant News


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After a tough 2020, retailers are optimistic for 2021 | Ap | Instant News


PITTSBURGH – After a year of temporary closure, security restrictions and slumping sales, fashion and retail insiders are hoping that better days will come in 2021. But they’re not there yet.

The number of COVID-19 cases is still soaring in many states, and it will take a long time for a vaccine to be widely distributed. That means the pandemic will keep fashion brands and the shops selling them on their toes for at least the first few months of the new year.

“Consumers – even before COVID-19 – are heading for a more here-and-now mindset, buying what they need now, use it now, wear it now,” said Marshal Cohen, chief retail analyst for The NPD Group, a research associate. corporate market. “When COVID strikes, it speeds up the next three years.”

Due to the uncertainty of the pandemic, people are holding off on buying swimsuits for a beach vacation or dresses for a wedding reception until they know for sure those things can happen safely, he said. It makes inventory management complicated.

For stationary merchandise, please see more promotions and discounts.

COVID-19 has an impact not only on when people buy but also on what they are willing to spend. At The Sol Collective, a shoe shop in Pittsburgh formerly Soothe the Sole, owner Kiersten Ferno said few people bought footwear when the first wave of closings occurred last spring due to a shift to remote work. Once people started going out, sneakers and loafers became popular choices.

“Financially it is challenging, but it makes me think and be creative,” he said.

Ferno expands its inventory to offer comfortable and stylish clothing, including rompers, jumpsuits, and layering basics for women as well as sweaters, jackets and shirts for men.

“Clothes are items that people change every day, even if some people don’t leave the house,” he said.

With fewer people window shopping, he plans to continue to rely on social media, email marketing, and even old-fashioned phone calls to announce new arrivals in 2021.

“I’ve learned that people just want to connect with you, especially during difficult times. When I am myself on our store’s social media, people love it, ”he said. “It was an opportunity to showcase things that I really like. It caught their attention, and then they walked into the shop. “

How retailers find and buy inventory will look different for a while. Instead of traveling and attending fashion shows and markets in person, these interactions will take place virtually.

“I don’t think I would be very happy doing it (online). However, the vendors I work with are good partners, ”said Lisa Slesinger, co-owner and general merchandise manager at Larrimor’s in City Center.

One of the biggest challenges in buying merchandise virtually is not being able to feel the fabric, he said. Some vendors have navigated this by submitting sample booklets so retailers can see and touch the materials, although these can be expensive for brands to produce.

As well as off-the-rack options, Slesigner says Larrimor’s has found success with custom shoes and clothing, especially for men who may have a hard time finding the right outfit or like to help add a personal touch to their wardrobe.

New York Fashion Week – one of the largest forecasting and fashion buying events in the US – will also take place virtually in February, according to Steven Kolb, CEO of the Council of Fashion Designers of America. As in September, it will use the online platform RUNWAY360 (runway360.cfda.com) to highlight new collections via live streams, films and digital viewing books that anyone can access.

“As we anticipate the return of live events in the fall, the September 2021 event will return to face-to-face events with a smaller audience and continue to use digital activation via RUNWAY360 to reach a wider audience,” Kolb said in an email interview.

He added that COVID-19 was “severely crippling” the fashion supply chain in 2020.

“We are seeing a large investment in direct-to-consumer efforts and reconsideration of merchandise shipments to align more closely with seasonal uses and a more focused and efficient offering,” he said.

In 2021, he predicts that the fashion industry will see a “slowdown” to focus more on quality and expertise rather than quantity and excessive consumption.

Retailers are also careful with how they shop. A recent survey by Toshiba and Retail Dive found that of more than 260 retailers surveyed, there is a feeling overall that decisions and spending will take place in less time in the new year.

“For many retailers, COVID-19 signals a shift to being more agile in their budgeting,” Fredrik Carlegren, vice president of global marketing for Toshiba Global Commerce Solutions, said in the survey findings. “Planning for the next six months, not the next 12 months, take a smaller budget with a shorter duration to build more flexibility around spending and increase reserves to prepare for more unexpected changes.”

The survey also found that the pandemic has prompted retailers to use and invest more in technology to enable them to do their jobs and serve buyers more safely and efficiently.

Despite this uncertainty, retailers like Maxalto in Shadyside praised their loyal buyers for keeping them going and hoping for bright days to come in 2021.

“Once the vaccine starts working, I think people will really look forward to dressing up when things get quiet,” said co-owner Marta Minich. “I think people will be very excited to participate again – enjoying symphonies, ballet, theater, good food and good friends.”

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After a tough 2020, retailers are optimistic for 2021 | features | Instant News


PITTSBURGH – After a year of temporary closure, security restrictions and slumping sales, fashion and retail insiders are hoping that better days will come in 2021. But they’re not there yet.

The number of COVID-19 cases is still soaring in many states, and it will take a long time for a vaccine to be widely distributed. That means the pandemic will keep fashion brands and the shops selling them on their toes for at least the first few months of the new year.

“Consumers – even before COVID-19 – are heading for a more here-and-now mindset, buying what they need now, use it now, wear it now,” said Marshal Cohen, chief retail analyst for The NPD Group, a research associate. corporate market. “When COVID strikes, it speeds up the next three years.”

Due to the uncertainty of the pandemic, people are holding off on buying swimsuits for a beach holiday or dresses for a wedding reception until they know for sure those things can happen safely, he said. It makes inventory management complicated. For stationary merchandise, please see more promotions and discounts.

COVID-19 has an impact not only on when people buy but also on what they are willing to spend. At The SoL Collective, a shoe shop on Aspinwall formerly Soothe the Sole, owner Kiersten Ferno said few people bought footwear when the first wave of closings occurred last spring due to a switch to remote work. Once people started going out, sneakers and loafers became popular choices.

“Financially it is challenging, but it makes me think and be creative,” he said.

Ferno expands its inventory to offer comfortable and stylish clothing, including rompers, jumpsuits, and layering basics for women as well as sweaters, jackets and shirts for men.

“Clothes are items that people change every day, even if some people don’t leave the house,” he said.

With fewer people window shopping, he plans to continue to rely on social media, email marketing, and even old-fashioned phone calls to announce new arrivals in 2021.

“I’ve learned that people just want to connect with you, especially during difficult times. When I am myself on our store’s social media, people love it, ”he said. “It was an opportunity to showcase things that I really like. … It caught their attention, then they walked into the shop. “

How retailers find and buy inventory will look different for a while. Instead of traveling and attending fashion shows and markets in person, these interactions will take place virtually.

“I don’t think I would be very happy doing it (online). However, the vendors I work with are good partners, ”said Lisa Slesinger, co-owner and general merchandise manager at Larrimor’s in City Center.

A DIFFERENT SHOPPING EXPERIENCE

One of the biggest challenges in buying merchandise virtually is not being able to feel the fabric, he said. Some vendors have navigated this by submitting sample booklets so retailers can see and touch the materials, although these can be expensive for brands to produce.

As well as off-the-rack options, Slesigner says Larrimor’s has found success with custom shoes and clothing, especially for men who may have a hard time finding the right outfit or like to help add a personal touch to their wardrobe.

New York Fashion Week – one of the largest forecasting and fashion buying events in the US – will also take place virtually in February, according to Steven Kolb, CEO of the Council of Fashion Designers of America. As in September, it will use the online platform RUNWAY360 (runway360.cfda.com) to highlight new collections via live streams, films and digital viewing books that anyone can access.

“As we anticipate the return of live events in the fall, the September 2021 event will return to face-to-face events with a smaller audience and continue to use digital activation via RUNWAY360 to reach a wider audience,” Kolb said in an email interview.

He added that COVID-19 was “severely crippling” the fashion supply chain in 2020.

“We are seeing a large investment in direct-to-consumer efforts and reconsideration of merchandise shipments to align more closely with seasonal uses and a more focused and efficient offering,” he said.

In 2021, he predicts that the fashion industry will see a “slowdown” to focus more on quality and expertise rather than quantity and excessive consumption.

Retailers are also careful with how they shop. A recent survey by Toshiba and Retail Dive found that of more than 260 retailers surveyed, there is a feeling overall that decisions and spending will take place in less time in the new year.

“For many retailers, COVID-19 signals a shift to being more agile in their budgeting,” Fredrik Carlegren, vice president of global marketing for Toshiba Global Commerce Solutions, said in the survey findings. “Planning for the next six months, not the next 12 months, take a smaller budget with a shorter duration to build more flexibility around spending and increase reserves to prepare for more unexpected changes.”

The survey also found that the pandemic has prompted retailers to use and invest more in technology to enable them to do their jobs and serve buyers more safely and efficiently.

Despite this uncertainty, retailers like Maxalto in Shadyside praised their loyal buyers for keeping them going and hoping for bright days to come in 2021.

“Once the vaccine starts working, I think people will really look forward to dressing up when things get quiet,” said co-owner Marta Minich. “I think people will be very excited to participate again – enjoying symphonies, ballet, theater, good food and good friends.”

Copyright 2020 Tribune Content Agency.

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