Tag Archives: DHL

DHL marks 50 years on Guam, seeing an increase in consumer goods Guam business | Instant News

From a small team in 1970 that started DHL’s first outpost in the Western Pacific, to a 32-member team now overseeing operations throughout the wider Micronesia and Pacific region, the Guam office of express mail and courier companies has grown.

Greg Dornon, general manager of the DHL Express Guam office, said the company’s reach first stretched from San Francisco to Hawaii, then to Guam. From Guam, offices are set up in Palau, Saipan, the Federated States of Micronesia, and other parts of the Pacific.

This year, as DHL celebrates its 50th anniversary on the island, Dornon said the regional office is continuing to expand to meet customer demand, which has increased not only over the past decades but also in recent months.

“It was mainly business documents before they had a fax or something like that and now that has changed,” he said, noting that the drugs were among the products the company was entrusted to ship.

He said in the early days of the local office, employees would get six or seven bags of documents to deliver. Now, they earn 33,000 to 44,000 pounds in one day.

He said there had been an increase this year in direct consumer deliveries – a popular trend on the mainland that’s popular locally.

“We’ve always had some business-to-consumer – but we’re getting a lot out of that now where direct-to-consumer delivery,” says Dornon. “For Guam, the pandemic has really brought deliveries right to the door. We saw a significant increase in shipments. Our entry lanes go up by about 30% or 40% – so more shipments come in. “

Electronics and “many deliveries such as clothes” are delivered directly to residents’ doorsteps, he said.

While the pandemic is already impacting businesses and DHL ensuring all couriers have protective gear and vehicles in clean condition, the shift of consumers to online purchases is keeping companies busier than ever.

“During the pandemic, we had employed four employees,” said Dornon.

The local office also added two vehicles to fleet 15. That’s nearly three times the six in use when Dornon first arrived in Guam more than 20 years ago.


Dornon said DHL was ready to continue serving the island in the coming years and to adapt to changing consumer attitudes.

“You will see we are hiring more people, you will see we are meeting important delivery needs, (like) medicines,” he said. “Even when the passengers on the plane have left, the demand for cargo is increasing and I think it will increase.”

And the convenience of ordering goods online, Dornon said, is unlikely to decrease, based on consumer behavior on the mainland.

“I think we’re going to see a lot more in the express industry, where deliveries go straight to home,” said Dornon, adding that his brother-in-law could order on Amazon in the morning, and receive it that afternoon.

“I thought it would be in Guam,” he said. “We are very far away but we will get even more home deliveries, … it will become more and more economical as volume grows.”

Employee focus

Dornon said Guam customers value DHL’s service and the company is trying to ensure its service meets demand. He praised the company’s success for the employees, in which the company invested.

“Guam is DHL’s regional office, which oversees Saipan, Palau, American Samoa, Marshall Islands, FSM,” he said. “We employ everything locally.”

DHL provides extensive training for all employees, sending them off the island for a few days and training them. Employees are trained in integrity in doing the job right the first time and doing the job with passion.

“As a company, we are really focused on looking after our people and making sure that we have given them the tools to be their best,” said Dornon.

“Our people make the difference. That’s the key. Everyone has airplanes, trucks and buildings. … The employees – they are what make the company better, ”he added.

Future change

With the pandemic, companies are looking for ways to help ensure customer comfort and safety. One of the upcoming programs is contactless delivery.

“So customers can arrange for us to leave packages at their doorstep where they don’t have to sign,” he said. “I think it’s probably going to be a trend in the future, where customers who want contactless delivery can manage.”

In addition, within a year or two, Guam customers can get an application that will allow them to follow the DHL courier who receives their shipment.

“I really think consumers will enjoy delivery – where they don’t have to go to the store for everything they can order – whether it’s US mail or (via) one of our competitors,” said Dornon.

That’s the wave of the future and that’s what’s happening in the state, said Dornon.


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Germany rejects Sunday package shipments due to booming online shopping amid lockdowns News | DW | Instant News

The German Ministry of Manpower on Wednesday rejected Deutsche Post (DHL) ‘s request to send a post on Sunday despite a surge in orders amid coronavirus locks.

The ministry stated that even during the coronavirus crisis, the supply and delivery of DHL packages were not under serious threat, which meant that shipping staff would not be required to meet “further demands” and work on Sunday.

“Because the Berlin Administrative Court has decided in several proceedings, there is no supply crisis which will make it necessary to supply the population by sending packages on Sunday,” Labor Minister Hubertus Heil’s spokesman said in Berlin on Wednesday.

Germany’s right to rest on Sunday

The spokesman attributed the recent increase in the volume of postal parcels to the Easter holidays, adding that contact restrictions and closure of many shops during the coronavirus outbreak were not a reason for interference in religious customs originally resting on Sunday, something also anchored in German law.

“It is also politically incomprehensible why drivers of package delivery, which are significantly burdened in crisis, must be faced with further disappearances,” the spokesman added.

Read more: 5 difficult German habits to understand

Germany is one of the few countries left in the world to close down almost all unnecessary industries and trade every Sunday. Almost all shops are closed – apart from services such as restaurants, cafes and pubs or absolute important things like gas stations and corner shops – while public transportation also rarely runs.

The German Constitution protects Sundays and national holidays, describing it as “a day of rest from work and spiritual elevation,” after borrowing habits from Christian religions.

Post boom amid crisis

Eight million packages and small packages are now being sent every day, far above the annual average of 5.2 million. Due to additional demand, as major roads are closed and Germans increasingly use online shopping services, postal companies based in Bonn employ more staff and lobby to have the right to deliver packages on Sundays during the pandemic.

“It would be very helpful if we could get another day to deal with the current flood of parcels,” DHL Chief Operating Officer Thomas Schneider told the local newspaper Westdeutsche Allgemeine Zeitung early this week.

Read more: German Chancellor Angela Merkel warned against rushing the restrictions on the coronavirus

The company stresses that it does not aim to secure regular national shipments on Sunday, but because of the current landscape, he hopes to use Sunday “selectively” after also coordinating with the local work council, Der Spiegel reported.

However, the German Service Unions (ver.di) also criticized Deutsche Post’s request to authorize Sunday’s delivery, with other large unions saying “very skeptical” of the proposal.

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