The Washington Nationals on Tuesday became the last Major League Baseball team to release details of its ticket refund policy for games affected by the coronavirus pandemic, more than a week after 29 other league teams communicated refund information to their fans.
Season ticket holders and individual game buyers can choose a full refund, including related fees, for the amount spent on tickets and parking for games that they cannot attend due to plague or 100% credit, plus an additional 50% credit applicable to this season or 2021.
Related costs, according to a team spokesperson, consist of costs per order and ticket as well as shipping and handling fees and are not accounted for in the total credit option of 150%.
Those who have a season ticket requesting a refund are asked to contact their account representative directly. Individual-game refunds can be requested online.
Tickets returned do not qualify for an additional 50% credit, which can be applied to tickets, seat upgrades, food and drinks, merchandise, or ticket contributions to first responders, frontline workers or other community organizations. The policy covers games scheduled for March, April and early May, and will continue with the calendar of the upcoming season.
With games that are technically postponed, not canceled, since the Opening Day was originally scheduled, MLB initially instructed the team not to offer refunds for games that were not played until plans for the revised schedule were formed. Meanwhile, many teams, including citizens, have suspended or postponed season ticket payments.
After a pair of fans sued MLB and Commissioner Rob Manfred, seeking ticket refunds and class action certification status, MLB changed the tone last month, announcing that he would work with the team to coordinate new ticket policies, including optional refunds. The team began launching their latest ticket policy during the last week of April. The Nationals are the only club that hasn’t announced an update on May 4.
The recent radio silence of the World Series champions regarding their renewed policies frustrated single ticket holders and plan holders, with some indicating on the Reddit topic on the subject that they had filed consumer protection complaints against the team with the DC Attorney General’s office.
“We are lucky,” Chris Earls, a season ticket holder since 2005 who shared the full season plan with colleagues, said in a telephone interview Monday. “We don’t need money back. That’s just the principle that makes me so excited. Very annoying because they have no information at all from the Nationals. “
Earls, originally from Missouri, said he bought several tickets for the St. Louis Cardinals is scheduled for this month at Busch Stadium. After the Cardinals announced their ticket refund policy on April 29, Earls accounts were automatically returned, without any action on their part.
The Nationals do not provide updates via email or on their website about when fans can expect an announcement after MLB allows the team to issue a refund.
Most teams offer refunds or bonus credits to ticket holders who choose to leave money in their account. The Baltimore Orioles, for example, offer full refunds for games until May 31, or a 25% bonus credit that can be applied for regular season ticket purchases through the 2022 season. New York Mets offer a 10% bonus credit for one-match ticket holders and a 20% bonus credit for season ticket holders. The Detroit Tigers offer refunds for all single match and season tickets purchased through the team for April and May, or a 30% bonus credit based on the initial purchase value.