Apple’s Information Systems & Information Technology (IS&T) group handles the manufacture and management of internal tools that Apple employees use on a regular basis, from infrastructure to retail projects. According to the book exclusion “Always the first day“by Alex Kantrowitz, this group is one that has a big problem in how it currently operates.
This group involves a number of contracting companies including Wipro, Infosys, and Accenture who are bidding on projects from Apple, published citation by BuzzFeed read. Negotiations and the constant struggle to take on the project have led to what a former employee described as a “Game of Thrones nightmare.”
All companies that make contracts offer offers to work on projects, with Apple usually deciding the winning bid based on how cheap it is for Apple itself. The focus on staffing and maximizing the number of roles for each company has led to a culture that according to former IS&T contractor Archana Sabapathy is like “there is a Cold War happening every day.”
“They only fight for roles,” Sabapathy explained. “That’s all they care about, not work, not results, effort done, or even talent. They don’t look for those aspects.”
Continual fighting has caused an uncertain and aggressive atmosphere, where a typical workplace relationship is not possible due to the need for the loyalty of the contracting company, as well as the changing contract team.
The bidding process also leads to contractors of lower quality than those normally required by the project. The consulting firm is paid between $ 120 and $ 150 per hour for contractor work, according to Sabapathy, while the contractor himself gets $ 40 to $ 55 per hour.
This results in lower quality work, Apple employees told the authors, with many claiming to need to rewrite code for projects sent to Apple in a corrupted state. “The quality of the technique is very bad,” an anonymous employee suggested to Quora’s request, who was “shocked” to see how the project was designed and developed.
“If you compare the quality of the code with new high school or undergraduate students, you really won’t be able to distinguish the two,” the employee added.
Another employee responding in the same thread stated, “this department is worse than most of the factories in India that you have heard about are a bad place to work for engineers. From the day I joined until the day I left the department to another department, every day sucking souls and making me curse my life for joining this department. ”
Apple is not the only company that is said to be abusing contractors instead of paying full-time employees, with Kantrowitz quoting Google’s statement. employee strike and the salary difference is ten times between Facebook contract moderator and full time staff as problems elsewhere in the world of technology.
“For Apple, repairing a damaged IS&T division will not only be the right thing to do from a moral point of view – it will help the company’s business as well,” suggested Kantrowitz, building tools that function and support existing products without the need for refactoring can help giving employees more time to work on new ideas.
Kantrowitz further warned “until Apple gives the division a hard look, its employees will be stuck spending their time reworking broken internal software, and hope they create it instead.”
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