The Australian Competition & Consumer Commission (ACCC) has was announced that EB Games – owned by American juggernaut retailer GameStop – had begun sending refunds to customers after acknowledging that the store was “likely” to mislead consumers. Specifically, the ACCC announcement stated that EB Games recognized that “it might have misled consumers about their consumer guarantee rights in connection with errors with online video game Fallout 76.”
The problem here is that EB Games reportedly tells consumers who are asking for a refund that they are not allowed to do so after they experience bugs and other problems with RPGs that are always online.
EB Games said it would pay a refund for those who requested it from November 14, 2018 to October 31, 2019 and was refused. Eligible consumers are expected to request their refund on August 1, 2020 by sending an e-mail to retailers at the address you can find here.
This seems to be an extension of the refund period, because The ACCC had previously said that the eligible refund period would end in June 2019. Everyone who receives a refund will lose access to Fallout 76.
“The Australian Consumer Law gives consumers the right to request their choice of repair, replacement or refund when they have purchased a product that has a mistake that has caused a major failure,” ACCC commissioner Sarah Court said in a statement. statement. “Retailers must ensure that they train their staff so that they do not misinterpret consumers of their consumer guarantee rights under the Australian Consumer Law, including the right to get a refund under certain circumstances.”
Fallout 76 was released in November 2018 on PS4, Xbox One, and PC, and the reviews were generally not friendly to role-playing games. Unlike previous entries in this series, Fallout 76 adopts an approach that is always online, multi-focus, which does not resonate with everyone.
At E3 2019, Bethesda boss Todd Howard spoke honestly about the struggles of Fallout 76, saying the game “Missed the mark.” The developer continues to support the title, the latest release large-scale Wastelanders update which finally brought the NPC to the game.
GameSpot can get a commission from retail offers.
to request modification Contact us at Here or [email protected]