12 industry experts predict the future of travel after the coronavirus crisis, from tackling climate change to better accessibility | Instant News



Lifestyle We ask them how the destruction of the pandemic will change tourism – the extraordinary response is a more attentive journey. Friday, 5 June 2020, 8:01 am Updated, 5 June 2020, 15.33. Birds depicted flying over the Himalayas, Mount Everest (Photo: PRAKASH MATHEMA / AFP via Getty Images) Justin Francis, founder and CEO of holiday companies, Responsible Travel This crisis is devastating, but forced pauses do provide important opportunities to rethink tourism, and hopefully rebuild it better. As before, this industry is not sustainable. Future-appropriate tourism will be more strongly regulated – specifically carbon reduction – more democratic and transparent. Reducing carbon (and increasing biodiversity) must be the starting point. Flying is the biggest factor – though not meaningful -. I think we will also see a shift toward people who take less, but take longer breaks, and rail (right) for the short term. Register for our daily bulletin. The bulletin i cut the noise, but flight regulation is very important – it’s embarrassingly lax. Bring air fuel: it’s still not printed, and the organization responsible for managing aviation carbon emissions (ICAO) is funded by … the aviation industry. But during this crisis, we have seen – with public support – the government is taking a tighter hand with business. If there is equal support to tackle climate change, we can see regulation and taxation with a few teeth. I also hope that tourism will become more inclusive and democratic. Local residents entertain us in places they call home, depend on tourism and are left to deal with the problems we cause. We need to be better at listening to people, and working with them. Accessibility in tourism has become a myth – many destinations and experiences have not yet been designed with that in mind. I am afraid that, in desperation to recover, the problem of access can be increasingly eliminated. Losses on refunds have destroyed consumer confidence. To rebuild trust, customer money will, in the future, need to be deposited in an independent trust account – which has been done by several operators. True, tourism is the power for good. The aim is not to limit negative local and global impacts but to contribute positively. I hope we hold on to that. Sarah Barnett, head of public relations & communications, Black Diamond If Icarus flies too close to the sun, maybe we just fly too much. We all know that the planet’s resources cannot support our jet management forever, and Covid-19 means total stopping and a unique opportunity to rearrange. Will we be “better”, more “conscious” travelers than the destination we are going to visit? After 50 days of being locked up, only being able to talk, touch, and be with people – even strangers – will be welcomed. No doubt, safety will obviously be the main problem facing the journey ahead. Somehow social distance needs to be continued at the airport, on the plane, in accommodations, restaurants, everywhere – all aspects that make a relaxing holiday. Demand for private rental of busy hotels is sure to grow; self-drive vacations to lesser-known destinations will increase; a weekend jump to Europe will be preferred, because slow trips and two to three-week breaks are preferred to make the most of the air miles – and hours spent at the airport. We hope for a resurrection in the gap year, because students postpone placement and investigate destinations for long periods of time, while potentially older generations adopt the attitude “you only live once” to travel. Photo: PABLO PORCIUNCULA BRUNE / AFP via Getty Images) Overtourism is a keyword in 2019, but will we use it again? Fast travelers will probably jump to destinations that were previously crowded, and locations that have been under the radar but have easy access to the wild will no doubt experience increased demand. I hope we reevaluate our travel habits for the sake of the environment and so that future generations can see the world as we have had the privilege of doing it for the past 50 years, but with a different mindset – and that we all make every moment of the holiday important. , founder, G Adventures. One thing I want to see is people are more connected to the destination, rather than booking trips based on 10 restaurants and five pool bars, where the destination itself is irrelevant. 50s. The transformative part of the trip was lost. I have been screaming about this for 30 years. Even if 10 percent of people think like that, that would be amazing. The opportunity to change lives is huge, but too many of us travel to some of the poorest countries and spend thousands only on luxury travel. Traveling can give you a better appreciation of where you are from – and that can give you tolerance. The fastest way to peace is to know other cultures. Much violence comes from ignorance; travel can break down those barriers. Sam Bruce, one of the founders, Much Better Adventures Pandemic has provided an opportunity for much needed introspection, a unique opportunity for tourism councils and governments to reorganize and re-imagine what tourism means for their goals. Can we see more destinations following the Bhutanese model and producing more from fewer tourists? In the beginning, it was easy to anticipate the holiday boom that was taken in the more remote corners of the world, which would provide brilliant opportunities to support destinations that previously suffered from bureaucracy. However, remote destinations really need the right type of tourism to return to and need to be managed carefully. This means managing figures allowed to visit, ensuring fair pricing, working with guides who sincerely protect their environment, preparing visitors in the area of ​​sensitivity and supporting grassroots projects. When we all scratch the itching for adventure again, we will help rebuild lives, restore and heal communities, instill hope, and support places and people who have lost their livelihoods this year. Optimistically, I think people have a new feeling about global citizenship, and hopefully will try to book their trips with good small scale operators who support the ecosystem and the local community. Paul Charles, CEO, travel consultant. PC agency. Amid the tragic number of coronavirus-related deaths, we must be prepared for a major overhaul of the entire travel sector. Changing consumer demand, and the continuing risk of re-infection, will drive a combination of business and consolidation failures that affect hotels, airlines, cruises and tour operators. The travel industry will never be seen again as early as 2020. First, demographics will change. The 18-35 age group will be ready to travel as soon as possible, and as far as they can, because they will be increasingly reluctant to risk infection. The 60-plus age group will find it difficult to get travel insurance, be nervous about catching Covid-19 and will prefer to stay close to friends and family, as well as a proven health care system. Sport will take on a different role, taking temperature checks and testing, which basically becomes a screening center for those considered healthy enough to fly. We will have less appetite to spend hours at the dining or shopping terminal before we fly, denying the airport’s main retail revenue. Airplanes will choose to only fly the most modern aircraft, are healthier to fly and cheaper to operate because of fuel efficiency. They will eliminate the outside burden on the board and become more sustainable. Come out with printed magazines and plastic eating trays on your way and with bamboo cutlery. People will sit on the terrace of Cafe Gavlen after reopening in Copenhagen (Photo: NIELS CHRISTIAN VILMANN / Ritzau Scanpix / AFP via Getty Images) Destinations will need to rearrange and ask what they are for. Some will pursue high-value, low-volume tourism strategies that focus on high shoppers who stay in longer destinations. Cities will need to find new reasons to attract visitors who are skeptical about being in a built up area, taking public transportation and including the main indoor tourist attractions on their travel plans. Space and privacy will be won. Hotels must find new ways to keep guests busy and entertained. Guests will stay away from the pool and spa for some time, because this will not suit social distance measures. The hotel needs to offer more activities such as cycling, walking tours and park visits, which guests will feel more relaxed and comfortable doing. Jeremy Sampson, CEO, The Travel Foundation There are currently many rumors about how tourism will return cleaner and greener, inspired by stories such as wild life that thrives in cities, focusing on communities and local experiences, and air quality that looks cleaner. But the travel industry needs to have an honest conversation if it expects recovery and growth in the future to provide maximum benefits for the destination. There are encouraging signs this can happen. Destination authorities engage with residents about the impacts of tourism: both positive things, such as jobs and facilities, and negative things, such as pollution and population density. If community needs are placed at the center of sustainable tourism development, destinations will soon need to consider new measures of success beyond mere growth and income. Some destinations are considering introducing taxes to help pay for municipal costs related to tourism. And economic recovery packages, such as € 375 billion (£ 335 billion) that the EU has allocated to the tourism sector, will create a once-a-generation opportunity to invest in green infrastructure, community assets, and workforce training to enable diversification and innovation. For all this to happen effectively, we need to ensure the destination authority has good resources to rebuild better and manage future growth scenarios more wisely. In addition to investment, they need the right information and expertise to understand the impact of tourism. Debbie Hindle, CEO, travel, Four CommunicationsCovid-19 has changed the way we see the world. Our boundaries are smaller, our friendships and family ties are stronger. We feel the fragility of life. We have recalibrated what we value. We praise those who may have been underestimated in the past and fear those whose livelihoods and efforts have stalled in their path. When we start traveling again, I hope that those emotions will also rearrange the way we travel and how the travel industry itself supports us as we do. Travel provides livelihood for so many small businesses around the world. I hope that the new normal for attention watching others will continue as we travel and that we ask how we can help the community of places we visit. I also want to see the travel industry support us all to increase the beneficial impact of the vacation we take, whether it provides more low-carbon choices, buys local needs or strengthens certain communities. The tourism board has a very important leadership role to play in this new world, and crises often make governments realize the value of this sector. , innovating, and collaborating more collaboratively across departments and collaborating with industry. Overtourism in the past has meant many tourism councils have begun to rethink the way they operate to question what has the best impact rather than tracking the number of visitors. Destination management rather than marketing will be the most important skill for all tourism councils to help us recalibrate the trip for the better. Except Alexandra Alonso, founder, Woman in Travel As consumers, we have become accustomed to taking the journey for granted. A few months ago, we would use cheap flights for a weekend in Barcelona; now we can’t even visit our local pub. This is a really challenging period for the sector, but this is also an opportunity, and as someone who runs a social enterprise dedicated to training vulnerable women and putting them in tourism work, I know that travel is truly a force for good if done correctly. So how do I want to recalibrate my trip in the post-pandemic era? My overall hope is that people travel less but are more meaningful: don’t be tourists; become a traveler. Don’t just lay by the pool; find and establish connections with that place. You will want to protect it long after you return home. Vendors think of their souvenir craft stalls at a traditional market in Kuta on the island of Bali (Photo: SONNY TUMBELAKA / AFP via Getty Images) Be intentional with the money you spend: staying local, eating locally, buying locally. Choose a woman’s guest house, buy souvenirs from a local craft store and enjoy local dishes. Can you choose the train for your trip? Can you avoid goals that are too crowded? Can you visit the shoulder season? Limit your carbon footprint and enjoy the blue sky! Read on Read on Read moreBirdsong has replaced road traffic – now, we have a better view of the worldMaking industry accountable. Ask your tour operator about their environmental policy. Does the hotel employ a local workforce? Do they use local products? Do they support local charities? Choose those who do more than those who do not. Finally, make sure you let yourself know before departure. Learn about the culture and traditions of the place. Travel is about building connections. You don’t need to go far to enjoy a meaningful experience. Jules Ugo, MD, Lotus TravelWith a tightened budget and how valuable travel is highlighted to us, maybe the last few years of binge travel will be exchanged for traveling less but traveling better: traveling less: less box-knowing and experiencing more destinations. Hopefully we will look to contribute to projects in the field and local communities that have been most affected by the lack of a tourism economy – especially in places where government support and props do not exist. Pippa Jacks, group editor, TTG MediaIn 15 years of interviewing tourist councils, I have met several people who do not have the same goal: to disperse tourists from places of interest, and attract fewer, higher-spending visitors. It is always easier said than done; controlling tourism requires bold decisions and long-term planning. And consumer behavior has done little to drive change: “responsible holidays” and “slow travel” have flourished, but mass market intensive tourism has grown just as fast. People eat and drink on the terrace of restaurants and cafes in Paris on June 2 this year (Photo: BERTRAND GUAY / AFP via Getty Images) With global tourism almost stuck, and the number of us willing and able to travel tends to decrease for months if not years, destinations have a rare opportunity to rebuild something better. Many are considering how to manage tourism zones and visitor flows differently, and hope their long-term campaigns that promote lesser-known areas will now appeal to travelers who are looking for distance and space. I hope that life through lockdown will also create long-term behavioral change; that more respect for our natural environment and being connected to our local communities will be a greater awareness of the impact we have when we travel. Is the hotel or resort we visit locally owned? Does he buy the product locally? Does this put minimal pressure on local resources, and encourage us to support local businesses and traditions? Regardless of the carbon implications, we can make the most significant impact on our next vacation by visiting one of the poorest communities in the world, the most dependent on tourism, the least able to pivot to various sources of income – certain islands in the Caribbean, for example, or villages mountains in Nepal. Finished, the holidays can also support vital conservation: with safaris in Africa on hold, poaching has increased. It seems we have to pay more for travel over the next few years. I would hate to see it being unaffordable for everyone except the rich – but it is also true that the people and places that were most affected by our trip should get a fairer agreement too. This crisis also highlights the benefits of booking travel with independent travel agents. Customers who have used agents find they have someone to fight for their angle in getting a refund, or to postpone their trip with minimal hassles, or to bring it home when the Foreign Office does not. When we start exploring the world again, trust will be very important: do we trust airlines, villa owners, tour guides to do everything they should? The advice of a travel professional will never be more valuable. Lyn Hughes, founder and editor in chief, WanderlustLockdown magazine worldwide is not all bad news. Pollution and decibel levels have fallen and nature has reclaimed its rightful place. Meanwhile, virtual tours and webcams have shown us a world without tourists. Seeing the town square free from people can be painful, but seeing the empty Machu Picchu only adds to its mystery and beauty. Respect for nature has grown, as has the awareness that our relationship with the natural world is flawed ‘With fewer holidays likely to be taken the following year, and with social distance measures taken, this is an opportunity for tourism to re-create itself. Destinations and travel companies should refocus on encouraging and promoting a deep and natural experience rather than stopping on Instagram and marking the scene. Thanks to various digital platforms, there has been huge growth in local tours and activities. Want to visit a family home in Japan and learn to make sushi? Or enjoy fika in a cozy cafe with Swedes? You can. Most of us have a fascination with the lives of others, and now is the time to make use of it. In fact, appreciation for nature has grown, as has awareness that our relationship with the natural world is flawed. So it would be better to see destinations marketed based on their local culture and nature. Wouldn’t it be great if we could create a new normal for tourism? Robin Sheppard, chairman, Bespoke Hotels. The entire travel industry is struggling to survive, so I am hesitant to hit the drum too hard now. But accessibility is permanently on my mind, and being expelled from going to pubs, restaurants and hotels is actually a normal life for many people with disabilities. The travel sector must understand that disability is not just about wheelchair access. Need to be better at communicating with and welcoming people with not only physical disabilities, but visual, audible and spectrum. “Making places more” easily accessible “isn’t just about structural changes to large budgets. Adding a comprehensive accessibility section to websites, for example, helps people make decisions about their trips, which is very important for anyone with physical limitations. For any company that has not sure about what to include, there are resources out there, such as the Access Gallery application from Blue Badge Style (bluebadgestyle.com). Companies should try to appoint an access champion, whose goal is to ensure that no potential customer is ever excluded … That’s just a commercial sense, isn’t it? Tourism that is accessible in the UK alone is worth more than £ 12 billion. The industry also needs to speak in positive language: “welcoming” is the main definition of hospitality. Too many thought processes around accessibility and disability is about reducing and not celebrating Accessible hotel rooms look more like hospitals than hotels. At the Brooklyn Bespoke Hotel in Manchester, the accessible bedroom “Liberty” doubles as a suite and family room and is considered an upgrade. That means the occupancy and income is as high as other bedrooms. Convenience for all: that’s where we set the standard for our future projects.



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