United Offers Customers Booked for Travel Through the End of 2020 Flexibility to Change Their Trips News | Instant News


CHICAGO, April 7, 2020 / PRNewswire / – United announced today that customers can make changes to, or cancel, any trips they have ordered until the end of the year at no cost if they act between now and April 30th.

Many previous customer plans for the trip, including summer holidays, conferences and events have changed or are uncertain due to the COVID-19 outbreak. To help with uncertainties surrounding their future trips, customers who want to change travel dates can do so without paying change fees. Customers who want to cancel their trip can request an Electronic Travel Certificate (ETC) for the full value of their ticket. United recently extended the expiration date for all DLLs to 24 months from the date of issue.

This new level of flexibility is in addition to United’s existing policy that allows anyone to book a trip March 3April 30th for future dates to change their tickets at no charge for the next 12 months.

With United’s shared goal of connecting people and uniting the world, we will be ready to welcome travelers again when they feel comfortable returning to a friendly sky.



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